1. Which of the service gaps seem most critical? In other words, if you managed a service business, which of these gaps would concern you the most?

2. How aware do you think most service providers are of these gaps, and whether or not they have them?

3. What relationship exists between these gaps? In other words, does a gap in one of these areas potentially cause a gap in another area?

Answer rating: 100% (QA)

1 The service gap that seems most critical is Gap 3 which is the service performance gap This gap occurs when there is a difference between the servic... View the full answer