1.

Which performance appraisal method solicits performance feedback from multiple persons with whom the employee interacts on a regular basis, such as peers, subordinates, customers, and supervisors?

Select one:

a. BARS

b. Multi-person comparison

c. MBO

d. Critical incident

e. 360-degree appraisal

2.

Which decruitment option is unlikely to reduce costs, but can reduce intra-organizational supply/demand imbalances?

Select one:

a. Transfers

b. Early retirements

c. Firings

d. Attrition

e. Layoffs

3.

One of the selection tools for firefighters is to be able to drag a 175-pound dummy for a distance of 100 feet. What type of selection tool does this represent?

Select one:

a. Assessment center

b. Background investigation

c. Work sampling

d. Physical examination

e. Personality test

4.

A ________ is an assessment that defines jobs and the behaviors necessary to perform them.

Select one:

a. job description

b. position assessment

c. job specification

d. performance appraisal

e. job analysis

5.

________ is the principle that no subordinate in an organization should report to more than one manager.

Select one:

a. Span of control

b. Unity of command

c. Employee empowerment

d. Centralization

e. Departmentalization