1) Which productivity variable has the greatest potential to increase productivity?

1. Management
2. Labor
3. Capital
4. Energy

2) Which of the following is an example of competing on quick response?

1. A firm produces its product with less raw material waste than its competitors do
2. A firm offers more reliable products than its competitors do
3. A firm's products are introduced into the market faster than its competitors' products
4. A firm advertises more than its competitors do

3) Forecasts used for new product planning, capital expenditures, facility location or expansion, and R&D typically utilize a:

1. Short-range time horizon
2. Medium-range time horizon
3. Long-range time horizon
4. Naive method, because there is no data history

4) Which of the following is not a type of qualitative forecasting?

1. Executive opinions
2. Moving average
3. Consumer surveys
4. Sales force composites

5) At a restaurant, tasks that reflect operations include:

1. Designing efficient layouts
2. Providing meals
3. Receiving ingredients
4. All of the above

6) Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

1. Services are typically labor-intensive
2. Services are often an intellectual task performed by professionals
3. Service operations are typically capital intensive
4. Services are difficult to automate

7) Which of the following represents a reason for globalizing operations?

1. To improve the supply chain
2. To improve operations
3. To attract and retain global talent
4. All of the above