1. Which statement best describes the difference between order winners and order qualifiers?

a -Order qualifiers are customer requirements; order winners differentiate a product or service as better than its competitors.

b- There are no differences between order qualifiers and order winners.

c -Order winners are customer requirements; order qualifiers differentiate a product or service as better than its competitors.

d - Order qualifiers are product features and brand reputation, order winners are product characteristics and availability.

2. Value is created in a supply chain when

a. Customers are willing to pay for products or services that are not available

b. Resources are transformed into products or services regardless of whether or not a customer is willing to pay for the transformation

c. Resources are transformed into products or services and customers are willing to pay for the transformation

d. Profits are generated