1. Which statement is false?

a. Operations is one of the major functions of any organization and is related to the other business functions, such as marketing and finance/accounting.

b. Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

c. Operations management is not a very costly part of an organizationonly a small percentage of the revenue of most firms is spent in the operations function.

d. Regardless of whether the end product is a good or service, the production activities that go on in the organization are referred to as operations or operations management.

2. Within the operations function, management decisions can be divided into four types: 1) control, 2) strategic, 3) operational, and 4) tactical. Which type is the broadest in nature and has a long-term framework of several years associated with it?

a. control

b. strategic

c. operational

d. tactical