Question: 1 . While performing patient flow time comparison in the University Health Services case, when you separate processing time and waiting time for all paths,

1 .

While performing patient flow time comparison in the University Health Services case, when you separate processing time and waiting time for all paths, you find that while the post

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triage average processing time improved marginally from the pre

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triage processing time, the total average wait time actually became a lot worse after triage was introduced. What was the main reason for this substantial increase in average waiting time? What led to this situation?

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