Question: 1) WHO are we empathizing with? 2)What do they need to DO? 3) What do they SEE? 4) What do they SAY? 5)What do they

1) WHO are we empathizing with?

2)What do they need to DO?

3) What do they SEE?

4) What do they SAY?

5)What do they DO?

6) What do they HEAR?

7) What do they THINK and FEEL? (pains , gains)

subject :design thinking

SECTION A (60 MARKS) There are THREE (3) questions in this section. Answer all the questions in Microsoft Word. How could we design a better backpack to accommodate student's possessions as well as to improve the overall backpack experience for college students? Pain points Tangling of earphones, Frequent usage of laptop compartment, Versatile use of side compartments. ("the most annoying because they are not stretchable") Apply the information above in the following questions. 1. Develop an empathy map for your users. (20 Marks)

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