Question: 1. Why do you believe that quality techniques in the service industry are less mature than quality techniques for manufactured products? What can be done

1. Why do you believe that quality techniques in the service industry are less mature than quality techniques for manufactured products? What can be done to bring quality techniques for the services industry up to a higher level?

2. Discuss how the lean six sigma approach improves the quality performance of the university.

3. What motivates Bangladeshi firms to participate in the quality awards? How could a firm benefit from participating in the quality awards, even if it did not apply for them?

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