1. Why is it important to perform an internal environmental analysis? 2. List 2 of the 5 steps in the process for an internal analysis and explain them 3. T or F. When identifying competitive advantage, developing a better product, charging a lower price or delivering a better service guarantees an organization's success. 4. What is the definition of value in health care organizations? 5. Chapter 4 discusses the organizational value chain. In your own words, briefly describe the value chain and the impact on organizations. 6. T or F: Value can be created through effective after-service activities 7. What is sustained competitive advantage? 8. T or F: Competitively relevant strengths are those that are valued in the marketplace, are common, difficult to imitate and can be sustained. 9. What is stretch? 10. Competitive relevance is determined by critically considering 4 important questions. What are the 4 questions