1. Why is there a need for frontline operational management to be aware of and consider the relationship between operational efficiency of their area and the financial sustainability of the business?

2.W hat are three generic, practical steps a department, area or revenue centre might take to minimise the waste it creates?

3. What are three reasons frontline managers need to take into account the social responsibilities of the organisation when they make their operating decisions?

4. What are five examples of time management principles and practices that managers might adopt?

5. What are five examples of delegation principles and techniques a manager should apply in their day-to-day work?

6. Give two reasons to illustrate why it is necessary to clearly communicate what is required to a person to whom a job is to be delegated.

7. What are two reasons you need to gain commitment from the person to whom a job is to be delegated?

8. Give two reasons it is vital you do not 'unduly interfere' with a person to whom you have delegated a job/task.

9. What are three reasons you should schedule some regular reporting times and/or mechanisms into jobs/work you delegate?

10. What are three factors to consider when selecting the 'right person for the job' when you want to delegate a task?