1. Why must business professionals understand how MIS supports decision making and problem solving? 2. What is the relationship between critical success factors and key performance indicators? How can a manager use them to understand business operations? 3. What are the three levels of management found in a company? What types of decisions are made at each level? 4. Why do managers need to understand business processes? Can you make a correlation between systems thinking and business processes? 5. Explain how finding different ways to travel the same road relates to automation, streamlining, and business process reengineering.