1- Why must internal communication be as effective as external communication?

2- How does the global economy and work-force diversity impact communication on the job?

3- List four barriers to effective workplace communication and identify a strategy to overcome each.

4- Describe five techniques you can use to become a more active listener.

5- List four types of nonverbal communication and explain how each could be used in the workplace.

6- Explain how proactive language can be used to improve the relationship between managers and employees.