Question: 1. Why should one study operations management 2. Identify four people who have contributed to the theory and techniques of operations managment 3. Briefly describe

1. Why should one study operations management

2. Identify four people who have contributed to the theory and techniques of operations managment

3. Briefly describe the contributions of the four individuals above.

4. What are the three basic functions of a firm ?

5. Identify the 10 strategic operations management decisions.

6. Name four areas that are significant to improving labor.

7. What are the measurement problems that occur when one attempts to measure productivity ?

8. What are the five reasons productivity is difficult to improve in the service sector?

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