Question: 1 . Write a letter to Carla Biedler based on the situation in Exercise 1 0 . 1 5 on page 1 5 9 .

1. Write a letter to Carla Biedler based on the situation in Exercise 10.15 on page 159. Use Google maps to get a look at her house.
2. Use the address for Custom California Cabinets to make a designed letterhead for your document.
3. You are responding to Carla Biedlers letter by providing her with information only and you cannot change the shipping costs. Focus on using the you-attitude and reader benefit strategies here in order to be positive about the situation.

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