Question: 1. Write down three attitudes you have. Identify the cognitive, affective, and behavioral components of those attitudes, Have you ever heard of the waiter rule?

1. Write down three attitudes you have. Identify

1. Write down three attitudes you have. Identify the cognitive, affective, and behavioral components of those attitudes, Have you ever heard of the "waiter rule"? A lot of businesspeople think that how you treat service workers says a lot about your character and attitudes. What do you think this means? Do you agree with this idea? Why or why not? How would you be evaluated on the waiter rule"? What is your level of emotional intelligence? Visit www.mindtools.com, search for "emotional intelligence and select "How Emotionally Intelligent Are You?" to take a brief self-assessment. 30

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