Question: 1. Write short notes on the following: a. Deming 14 points b. Philip B. Crosby c. Armand Feigenbaum d. Kaoru Ishikawa e. Genichi Taguchi f.

1. Write short notes on the following:

a. Deming 14 points

b. Philip B. Crosby

c. Armand Feigenbaum

d. Kaoru Ishikawa

e. Genichi Taguchi

f. European Foundation for Quality Management (EFQM)

g. Malcolm Baldrige National Quality Award

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