1 You have been hired by the Bali Hai Hotel as a consultant to solve a hotel operational problem. The Sales Department is plagued with high labor turnover. Using the systems concept approach, describe the methodology that you would employ to solve this problem. Hint: Include the identification of the possible reason(s) for the problem and the resolution(s) of the problem(s) using the systems model concept. Be thorough in your answer. Use professional writing skills.

2 The Bali Hai Hotel Company has instructed their Department of Human Resources to develop a new hotel entry-level manager-training program. The Director of Human Resources has contacted you to complete charge. Discuss the process of developing this training program using competency-based theory. Identify specific core competencies to be included in the program with specific rationale. Remember, you will be presenting this training program to the Chief Executive Officer of the company. Use professional writing skills.