1- Your computer is running exceptionally slow. Not only does it take the operating system a long time to start, but programs also are not performing as well as they used to perform. How might you resolve this?

2- When using an ATM to deposit a check, the ATM misreads the amount of the check and credits your account the incorrect amount. What can you do to resolve this?

3- Your wearable device synchronized with your smartphone this morning when you turned it on, but the two devices no longer are synchronized. What might be wrong, and what are your next step?

4- Although the battery on your smartphone is fully charged, it drains quickly. In some instances when the phone shows that the battery has 30% remaining, it shuts down immediately. What might be wrong?

5- While using your laptop, a message is displayed stating that your computer is infected with a virus and you should tap or click a link to download a program designed to remove the virus. How will you respond?