$1.$ Your organization has decided that the previous systems in place are not sufficient for the modern business environment, and has decided that business process reengineering $($BPR$)$ is the best way to proceed. What is the first step you and your analysts need to take to start BPR$?$

$$A$.$ Identify the budget and personnel constraints that stand in the way.

$$B$.$ Determine the key business processes for the organization.

$$C$.$ Determine the processes that are dysfunctional and most in need of correction.

$$D$.$ Identify the disruptive technologies that can be best utilized for BPR success.

$2.$ When recording the facts obtained in an interview, the analyst should

$$A$.$ use a lot of computer jargon so noncomputer people can't understand the report.

$$B$.$ make the record as complex as possible.

C$.$ arrange the information in the

recording in a random order.

$$D$.$ record all information as it's obtained.

$3.$ Which of the following should you expect to see as a deliverable from information collected from users during the requirements determination phase?

$$A$.$ Meeting notes

$$B$.$ Procedure manuals

$$C$.$ Consultant reports

$$D$.$ JAD sessions results

$4.$ When performing balancing on a DFD$,$ which two components must match in number?

$$A$.$ Inputs and outputs

$$B$.$ Data flows and outputs

$$C$.$ Sources and sinks

$$D$.$ Processes and outputs

$5.$ When questioning organization personnel in the requirements determination phase, which of the following qualities should you possess?

$$A$.$ Immovability

$$B$.$ Impetuosity

$$C$.$ Impertinence

$$D$.$ Impatience

$6.$ When preparing to interview users, which of the following guidelines should you use to make your questions effective?

$$A$.$ Let the interview happen spontaneously.

$$B$.$ Stay neutral by avoiding leading questions.

$$C$.$ Avoid taking notes or recording during the interview; it can be distracting.

$$D$.$ Interview only a narrow section of users from one department.

$7.$ Two analysts are discussing the definition of a process in a system model. Analyst A says that a model must reflect whether a process is done manually or by automation. Analyst B says that the distinction is irrelevant to the model; it looks the same in either case. Which analyst is correct?

$$A$.$ Both analysts are correct.

$$B$.$ Analyst A is correct.

$$C$.$ Analyst B is correct.

$$D$.$ Neither analyst is correct.

$8.$ What major global technology firm is generally credited with creating the joint application design $($JAD$)$ process?

$$A$.$ Microsoft

$$B$.$ Oracle

$$C$.$ Xerox

$$D$.$ IBM

$9.$ Which of the following is a disadvantage to gathering information on employees working with information systems by observing users in action?

$$A$.$ Behavioral observations may not match users' beliefs.

$$B$.$ Information from a different perspective than the official procedures may be gathered.

$$C$.$ Only a small segment of time can be observed.

$$D$.$ Observers may gather information on the organization's informal structure.

$10.$ You're checking over a DFD drawn by a trainee, and you notice that there are two data flows that don't lead to any component. What guideline is the trainee violating with this DFD$?$

$$A$.$ Consistency

$$B$.$ Completeness

$$C$.$ Iteration

$$D$.$ Timing