$1.$ Your OS should define the specific and measurable beginning and ending boundaries of the process you are examining by writing an opportunity statement $($guidelines below$).$ You need a beginning point $($the beginning boundary$)$ and an ending point $($the ending boundary$).$ These are two specific points without providing any additional information. You will provide additional information in the next few sentences with the rationale for urgency. Note: You need to look at this process problem from an organizational standpoint, as performance improvement is specific to the organization and not as a global issue or problem. Your OS should explain the rationale for urgency of working on this project $(...$it is important to work on now because....$).$ With your rationale, you want to make sure you use the statement in parenthesis listed in the prior sentence: It is important to work on this now because. See additional details in the item "How to Write Your Opportunity Statement." Your OS should list internal and external customers who are affected when the process doesn't perform as expected. Internal customers are individuals who are impacted by your OS$/$process inside the organization. The external customers are the patients and can also include other individuals and entities.