10. A systematic plan that's designed to ensure the quality of the goods or services that are produced by a company is called A. total quality management. B. quality assurance. C. customer service. D. quality control. 11. Preparing inspection plans, providing quality audits, and calibrating testing equipment is the responsibility of the A. quality assurance department. B. manufacturing department. C. engineering department. D. procurement department. 12. The regulatory process in which product performance is measured, compared against standards, and corrected as needed is called A. quality control. B. quality assurance. C .TOM. D. customer service. 13. A quality inspection that's performed to make sure that the manufactured parts or raw materials delivered by a supplier meet purchase order requirements is called a(n) A. final inspection. B. in-process inspection. C. source inspection. D. receiving inspection. 14. A quality audit thats performed by potential customers and thats used to assess a suppliers ability to provide the needed goods or services is called a(n) A. pre-award survey. B. surprise audit. C. internal audit. D. self-audit. 15. To assess how effective a corrective action has been, the best action to take is to A. conduct a surprise audit. B. perform a pre-award survey. O C. perform a follow-up audit. D. document the corrective action. 16. The quality responsibility of a company's marketing and sales department is to A. initiate corrective action reports. B. determine and communicate the customers' needs and wants. C. answer customer concerns and solve their problems. D. find good customers. 17. According to the following list, what was the total amount spent on internal failure costs for the month? Legal services for product liability case: $15,000 Design review: $30,000 Field testing: $60,000 In-house scrap and rework: $50,000 Process control: $10,000 Repair of customer returns: $4,000 Product audits: $10,000 Variability analysis: $5,000 Quality training: $20,000 Maintenance of testing equipment: $1,500 A. $75,500 O B. $50,000 O C. $69,000 O D. $19,000 18. In any auditing process, the reporting of the audit results is the direct responsibility of the A. auditee. B. audit team members. C. lead auditor. D. client. 19. According to the following list, what was the total amount of money spent on external failure costs for the month? Legal services for product liability case: $15,000 Design review: $30,000 Field testing: $60,000 In-house scrap and rework: $50,000 Process control: $10,000 Repair of customer returns: $4,000 Product audits: $10,000 Variability analysis: $5,000 Quality training: $20,000 Maintenance of testing equipment: $1,500 O A. $4,000 O B. $55,000 O C. $19,000 O D. $50,500 20. Standards that are used by companies to calibrate measurement and test equipment and that are directly traceable to secondary standards are called A. working standards. B. international standards. C. transfer standards. D. national standards