10. Another tool used often is the supplier audit. It is similar to ______ except that a team of auditors visits the supplier and then provides results of the audit to the customer

supplier alliances

electronic data interchange EDI

supplier development programs

supplier certification

11. The most important aspect of the system is the _____

culture

closeness to customers

process(es)

people

12. A ______ is used to examine the relationships between variables

gantt chart

pareto chart

scatter plat

histogram