10.

One concern regarding the ________ structure is that it creates silos of knowledge.

Multiple Choice

• divisional

• simple

• matrix

• team-based

• functional

11.

Formalization in organizational structures tends to

Multiple Choice

• increase organizational learning.

• disperse decision authority and power throughout the organization.

• reduce organizational flexibility.

• encourage organizational learning and creativity.

• decrease efficiency and compliance.

12.

Many of the best-performing production plants are able to widen their span of control by

Multiple Choice

• introducing video cameras and other technologies to help supervisors to monitor more employees.

• hiring supervisors who intimidate employees more often.

• giving up on the idea that all employees must perform their fair share of work.

• teaching supervisors how to more efficiently monitor employees.

• relying on self-directed work teams and other coordinating mechanisms.