Question: 10 Puan Why do CRM implementation projects fail? A Poor match between CRM system and organizational processes B High actionability of the information Implementing CRM

10 Puan Why do CRM implementation projects fail? A Poor match between CRM system and organizational processes B High actionability of the information Implementing CRM after having a CRM strategy Assumption that CRM is a tool that is not able to fully manage customer relationships for you 10 Puan

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