10) Select two business issues for Facility Managers: and a b C. d. e. Knowing the language of business. Understanding in detail, how you affect your company's business. Getting staff to start work on time Staying friends with Procurement Manager None of the above 11) What is Benchmarking? The process of analyzing energy costs to find savings. The process of renovating the landscape surrounding the property. The process of reviewing work requests to determine their priority. The process of measuring an organization's internal practices then identifying, understanding, comparing and adapting outstanding practices from other organizations considered to be best-in-class. None of the above a. b. C d. e. 12) True/False: A Facility Manager and the internal customer can work for the same company? 13) In an emergency the FM's command signifies what? a. The ability to boss people around b. Working with the Police Department C. Ringing alarm bells d. Authority and influence over others. e. Making phone calls to staff a. b. C. d. 14) What is one important customer service truth? It is possible to please all the people - all the time Poor service is the number one reason companies lose business and 90% of I customers will not tell the reason. The customer is right 75% of the time. As long as your boss is happy no one else really matters. All of the above. 15) What is included in an Administrative budget? Non building related expenses b Personnel expenses Office expenses Depreciation of capital amounts. All of the above e. a c d