10. When using the direct approach to craft a persuasive message, remember to include: a) an emotional appeal b) an analysis of the situation c) a justication or explanation for your main point d) a reference to the corporate culture Both internal and external proposals are: a) informal b) legally binding c) persuasive documents d) types of business reports Which sentence represents the best choice of language to use in writing a report? a) Our department works harder and gets less credit than any other department in the company. b) The productivity of our department has increased 6 percent during the past year. c) Most people think our department is the most productive in the company. (1} Despite what those idiots from other departments think, our department is the best. When choosing fonts and type styles for slides in a presentation, be sure to: a) limit your fonts to not more than two per slide b) use script fonts for emphasis c) avoid boldface type d) use a different font size on each slide