13. The team-centered decision making model is preferred when:

Select one:

a. Relevant information and expertise is found in a few select individuals.

b. Concentrating power in a single individual helps the team.

c. Power decisions need to be made.

d. Participation is needed to obtain necessary commitment.

14. Your project team’s recommendations to increase productivity have been approved and your team is now working on an implementation plan.  In order to accomplish the plan, several Subject Matter Experts from various parts of the organization have been brought in to assist.  You have noticed friction and conflict among team members.

The “Psychological Contract” – the unwritten, implicit expectations of person or organization in a relationship – is often broken for what reason?

Select one:

a. The other person or organization has the same expectations that we hold.

b. The other person or organization fails to understand the issue.

c. We fail to make explicit our own expectations and fail to inquire into the expectations of the other person or organization.

d. The other person or organization does not meet our expectations.