10.1.5 LOGISTICS MANAGEMENT 2: ASSIGNMENT 1 [100] QUESTION 1 [26] 1.1 With the use of relevant examples, discuss the impact of tactical planning on successful logistics function. (16) 1.2 Discuss the financial impact of logistics in today's businesses. (10) QUESTION 2 [27] 2.1 With the aid of examples, discuss the basic post transaction-related activities of customer service. (15) 2.2 Explain the implications of bad customer service in a business. (12) QUESTION 3 [27] 3.1 Discuss the main channel characteristics that need to be considered when designing a distribution system channel. (15) 3.2 Diagrammatically illustrate the differences between the long and the short distribution channel. (12) QUESTION 4 [20] 4.1 Briefly explain the importance of logistics and distribution in South African micro- economy (10) 4.2 Explain the most important changes that JIT brings towards an effective and efficient distribution system. (15)