11.____________ is revolutionizing how work is performed, how knowledge is used, and how business is organized.

Select one:

a. Organizational culture

b. Managerial innovation

c. Globalization

d. Information technology

12.The following statements are true about the similarities between organization development and change management, except _________.

Select one:

a. they both address the effective implementation of planned change

b. they both view value orientation and goals in the same manner

c. they both care about the efficiency of the organization

d. they are both concerned with the sequence of activities, the processes and the leadership that produce organization improvement

13.The three sequential steps in the Lewins three-step change model are _____.

Select one:

a. unfreezing, moving, and refreezing

b. unfreezing, refraining, and refreezing

c. changing, moving, and freezing

d. freezing, moving, and changing

14.

In the process of improving business operations, some of the areas that experience the direct impact of organization include ________.

Select one:

a. diversity

b. coaching

c. leadership

d. All of these are correct

15.How can organizations be sure that the changes they implemented will be sustained?

Select one:

a. Create a framework for sustaining changes

b. Create assessment tools for measuring the effectiveness of the changes

c. Develop a measurement and feedback process

d. All of these are correct