11. Perishable inventory requires a. heating and newspapers b. well-designed and highly accurate forecasting C. entities that can be converted, digitalized and stored d. none of the above 12. The process of comparing your organization to other best-in-class performers is known as a. copyrighting b. quality control ode c. benchmarking d. continuous improvement 13. Quality can improve profitability by reducing costs. Which of the following statements does NOT support this argument? a. Firms can use flexible pricing to charge lower prices because products cost less to produce, which means greater profits. b. Firms with lower rework and scrap costs can charge higher prices for greater profits. c. Firms with better quality have increased productivity, which means greater profits and lower costs. d. Firms have lower warranty costs because of fewer returns, which means greater profits. 14. Which of the following is NOT an assumption of the traditional economic order quantity (EOQ) model? a. Holding and ordering costs are stable and known. b. Demand is constant and known. c. Supply lead time is constant and known. d. Quantity discounts are possible. 15. Yield management can be used by all of the following industries EXCEPT: a hotels b. automobile manufacturers c. airlines d. cruise lines