Question: 11. Read the case study and watch the video for The Culture of Quality at Arnold Parmer Hospital. Discuss the following questions: i. Why is

11. Read the case study and watch the video for

11. Read the case study and watch the video for "The Culture of Quality at Arnold Parmer Hospital". Discuss the following questions: i. Why is it important for Arnold Palmer hospital to get a patient's assessment of health care quality? Does the patient have the expertise to judge the health care she receives? ii. How would you build a culture of quality in an organization? iii. What techniques does Arnold Palmer Hospital practice in its drive for quality and continuous improvement

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