Question: 11) What are 3 ways that negotiators do to shape and enhance with reputations? Guideline: < 7 sentences (6 marks) 12) What are 3 advantages

11) What are 3 ways that negotiators do to shape and enhance with reputations?

Guideline: < 7 sentences (6 marks)

12) What are 3 advantages of using arbitration?

Guideline: < 7 sentences (3 marks)

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