11. What distinguishes professionals from non professionals?

A. Training

B. Professional behavior

C. Experience

D. Academic qualifications and credentials

12. One definition of management is?

A. The effective use of resources to accomplish the goals of the organization

B. Getting employees to always look out for the bottom line

C. Getting workers to work without resistance

D. The ability to lead and still be friends with employees

13. In the 2004 case, Koca vs. Keller, the owner of a dry cleaning business was sued for negligent supervision. Why?

A. Because an employee with a history of harassment and assault attacked a 12 year-old girl on the premises

B. Because several employees, left unsupervised, conspired to harass customers on a regular basis

C. Because an employee was allowed to manage the store alone and supplies and equipment were stolen

D. Because the business was improperly supervised by an employee and the store burned down

14. Why are employee performance appraisals conducted?

A. So that supervisors can evaluate their supervisory skills

B. In order to identify employee weaknesses

C. To measure employee performance and determine raises and promotions

D. In order to meet government requirements

15. This would be an inappropriate question to ask of a prospective employee:

A. "What have you done in the last five years to improve your writing skills?"

B. "Does your spouse contribute to your support?"

C. "What has been your most innovative accomplishment as a worker?"

D. "In your opinion, what is the role of the supervisor?"

16. Which of the following factors waste time and make supervisors less effective?

A. Supervising a large staff

B. Telephone calls, paperwork and meetings

C. Managing both junior and senior staff members

D. Dealing with upper management, subordinates and co-workers

17. No one person can do everything. This is the premise behind ______________.

A. Open-mindedness

B. Control

C. Empowerment

D. Delegation

18. The legal definition of a supervisor is?

A. A person who has been promoted

B. An employee who is responsible for maintaining employee records

C. A person who has the authority to hire, fire, suspend, discipline and direct other workers

D. None of the above

19. Being called a professional only means that?

A. You engage in work that requires skill

B. You have fulfilled the requirements of the profession

C. You are educated

D. Your work in a professional environment

20. Managed care has impacted the healthcare industry in which way?

A. It has controlled access to medical services in an effort to contain costs

B. It has enable doctors to increase the number of patients they see

C. It has simplified the medical reimbursement process

D. It has caused significant layoff among hospital employees

21. This basic function of management involve following up and correcting employee action:

A. Coordinating

B. Planning

C. Advising

D. Controlling

22. Which personal orientation is ideal?

A. Narrow scope/external focus

B. Broad scope/external focus

C. Broad scope/internal focus

D. Narrow cope/internal focus

23. What should a supervisor do if an employee fails at correctly completing a delegated task?

A. Deliver constructive criticism so that the employee can learn

B. Complete the task to avoid wasting even more time

C. Nothing, because employees will eventually learn on their own

D. Discipline the employee for failing

24. The most stressful occupation in the United States is?

A. Politician

B. Teacher

C. Police

D. Urologist

25. In the 1993 cases, Yunker vs. Honeywell, the company was found guilty of negligent retention because?

A. The company did not properly screen a new employee

B. An employee was fired without cause

C. The company failed to act on information that indicated that an employee posed a threat to other workers

D. There was a failure in supervising a depressed workers who committed suicide on the premises

26. The use of humor during a job interview is?

A. A good way to determine if a prospective employee can take a joke

B. Never recommended

C. Something employers should be very careful with

D. Allowed as long as the employee uses humor first

27. A supervisor who approaches management with a face downward position tends to?

A. Look at management as a way to rise through the ranks

B. Identify with the workers

C. Believe that employees can operate without close supervision

D. Compete with employees for recognition

28. Marketing practices are now common in the healthcare industry because of the?

A. Decrease in the use of health care services

B. Availability of the Internet which makes marketing easier

C. Desire to attract certain types of patients

D. Competition for patients

29. Supervisors can do their part to ensure a successful interview by?

A. Reviewing the person's resume, job application and having questions prepared

B. Consulting with other supervisors before they begin the interview

C. Calling references before the candidate arrives so they can discuss them during the interview

D. Asking the subordinates in the department be part of the interview process

30. People do not like to work and will only do so if they are closely monitored. This is the idea behind?

A. Theory Y

B. CQI

C. Theory X

D. TQM

31. A supervisor's span of control refers to?

A. The supervisor's level of authority

B. The supervisor's ability to oversee and control employees who do similar work in the same physical area

C. The supervisor's ability to handle difficult employees

D. The ability to control workers who are no sufficiently motivated

32. Which type of managerial approach is more effective when supervising professionals?

A. Consultative or participative

B. Authoritarian

C. Autocratic

D. Bureaucratic

33. One reason why supervisors fail to delegate is?

A. The belief that supervisors should do, not delegate to others

B. Delegating requires expertise that most supervisors do not possess

C. The fear that employees will fail and the task will not get done right

D. None of the above

34. A profession is defined as?

A. An occupation that a person is particularly drawn to

B. An occupation that requires training in the liberal arts and advanced study in a specialized field

C. An occupation at which a person is proficient

D. An occupation that is long lasting

35. When should supervisors reinforce an employee' positive actions?

A. When the supervisor remembers to do it

B. At the employee's annual performance evaluation

C. As soon as possible after the positive action occurs

D. When the employee asks for feedback

36. The Peter Principle says that?

A. Promotions are key motivators and must be granted as often as possible

B. Every employee is entitled to a raise after proving his or her ability

C. Not all employees want to be promoted

D. People are promoted and rise up through the ranks of the organization until they reach their level of incompetence

37. Leadership styles range from very exploitative to very?

A. Participative

B. Communicative

C. Uniformed

D. Autocratic

38. Motivation can be enhanced when supervisors do which of the following?

A. Approve all vacation time to employees based on merit

B. Allow senior members of the staff to take on additional responsibilities

C. Provide challenging work for their employees whenever possible

D. Put together favorable evaluations

39. When asked, the majority of workers say that this is the most important factor in keeping them motivated and satisfied with their jobs:

A. Having many sick days available to them

B. Appreciation for the work that they do

C. A sympathetic supervisor

D. Money

40. This performance appraisal method asks supervisors to measure to what extent an employee has a certain characteristic:

A. Rating scale

B. Group review

C. Employee comparison

D. Free-form essay

41. In healthcare settings, work functions are typically broken down into three areas: medical, non-medical and?

A. Financial

B. Technical

C. Administrative

D. Security

42. This statement is true:

A. Micromanagers prevent employees from making their own decisions

B. By delegating managers encourage their workers to take ownership of the tasks assigned to them

C. Employees who are delegated tasks should be given a deadline for completion of those tasks

D. All of the above

43. One of the goals of the Affordable Care Act of 2010 was?

A. To give people the ability t either select or opt out of insurance plans for themselves and their families

B. To improve access to health insurance coverage to older Americans

C. To increase health care coverage to more people

D. To allow patients more flexibility in the selection of health care providers

44. Unity of command refers to the idea that?

A. Managers must be available to all of their workers, no matter where they are physically

B. All workers should be clear about what specific tasks they are responsible for

C. Workers who feel united and supported by the supervisors tend to perform better

D. All of the above

45. Rebecca is a supervisor who has difficulty multitasking. She gets easily distracted and is often operating in crisis mode. Which professional orientation best describes her?

A. Assertive posture/personal emphasis

B. Reactive posture/personal emphasis

C. Assertive posture/functional emphasis

D. Reactive posture/Functional emphasis

46. The bureaucratic style of management involves an emphasis on?

A. A relaxed approach to dealing with employees

B. Promoting long-term employees

C. Input from all members of the team

D. A strict adherence to rules and regulations

47. A supervisor needs to delegate tasks to a subordinate. What should he or she do first?

A. Consider which tasks are less important and find a suitable employee to take over

B. List tasks to be delegated and rank them in order of importance

C. Ask employees which tasks they would like to take over

D. All of the above

48. Which of the following statements would be considered a general and subjective statement about an employee's work performance?

A. "Madeline is prompt and often completes her duties ahead of schedule."

B. "Louis consistently maintains high standards in her work."

C. "Jeff has lost his zest for life."

D. "Eddie has regularly failed to adhere to company rules over the past year."

49. According to _____________'s view of organizational systems, cooperative motivation systems depend on people's motivation and enthusiasm for work.

A. Likert

B. Thompson

C. McGregor

D. Maslow

50. One of the disadvantages of the field review method of appraisal is that?

A. Low ratings in one area may be falsely offset by high ratings in other areas

B. The process is controlled by human resources personnel

C. Employees must respond in writing to the comments made my their supervisors

D. None of the above