11. Why should an organization chart be trusted "only so far"? (Chapter 8,5 Points) 12. In what ways can informal structures be good for organizations? (Chapter 8,5 Points) 13. What core values might be found in high-performance organizational cultures? (Chapter 9,5 Points) 14. How does mentoring work as an on-the-job training approach? Explain a time you've been mentored or have mentored someone else. (Chapter 10, 5 Points) 15. How do you sum up in two or three sentences the notion of servant leadership? Describe someone you know who may show traits of a servant leader. (Chapter 11, 5 Points) 16. If you were going to develop a job satisfaction survey, exactly what would you try to measure? (Chapter 12, 5 Points) 17. How can shaping be used to encourage desirable work behaviors? (Chapter 13, 5 Points) 18. How can a manager influence team performance by modifying group inputs? (Chapter 14,5 Points) 19. What are two symptoms of groupthink and two possible remedies for them? Have you found yourself in a group experiencing groupthink? If not, what did your group do to avoid groupthink? (Chapter 14,5 Points) 20. What is the goal of active listening? Explain a time when you, a manager or someone else (professor, etc.) engaged in active listening. (Chapter 15, 5 Points)