11.1 Name the four perspecves of the balanced scorecard 11.2 Classify each of the following KPIs to their perspecve - Customer Sasfacon % from a survey - Profit Margin - DM waste per unit - Units produced per hour - Employee Sasfacon - Customer retenon rates (% of returning customers) - Employee retenon rates - Return on Assets - # of new patents issued - Producon me per unit - Gross Margin % - # of new customers 11.3 Name the four types of responsibility centres 11.4 Classify each of the following subunits according to their responsibility centre - Laundering department of Hilton Hotels - Internal mechanic shop for Manitoulin Transport - Ordering call centre for Toppers Pizza - Car Service/Mechanics team for Palladino Honda 11.5 ABC Manufacturing has the following results for the year ended December 31, 2023: Total Revenue $12,500,000 Net Income 10% Total Assets $80,000,000 Total Liabilies $30,000,000 Tax rate 15% Target Rate of Return 11% - Calculate the ROI and the Residual Income