11.1 Productivity increases when: inputs increase while outputs remain the same. b) inputs decrease while outputs remain the same outputs decrease while inputs remain the same. d) inputs and outputs increase proportionately c) inputs increase at the same rate as outputs. LO 1.2 Services often: a) are tangible 1) are standardized. c) are knowledge based d) are low in customer interaction c) have consistent product definition LO 1.3 Productivity: a) can use many factors as the numerator b) is the same thing as production c) increases at about 0.5% per year. d) is dependent upon labor, management, and capital. e) is the same thing as effectiveness LO 1.4 Single-factor productivity: a) remains constant b) is never constant. c) usually uses labor as a factor. d) seldom uses labor as a factor e) uses management as a factor LO 1.5 Multifactor productivity: a) remains constant b) is never constant c) usually uses substitutes as common variables for the factors of production d) seldom uses labor as a factor e) always uses management as a factor LO 1.6 Productivity increases each year in the US are a result of three factors: a) labor, capital, management b) engineering, labor, capital c) engineering, capital, quality control d) engineering, labor, data processing e) engineering, capital, data processing