Question: 111.5//PERM GUEST EXPERIENCE LESSON CHALLENGE Multiple choice. Indicate one correct answer for each question. 1 . The guest experience begins with: a. draping c. gaining

111.5//PERM GUEST EXPERIENCE LESSON CHALLENGE Multiple choice. Indicate one correct answer for each question. 1 . The guest experience begins with: a. draping c. gaining feedback and consent b. the consultation d. building rapport and trust 2. Greeting your client with a firm handshake is part of the service essential. a. Consult c. Complete b. Connect d. Create 3. Producing a functional, predictable and pleasing result is part of the service essential. a. Consult c. Complete b. Connect d. Create 4. Asking questions and analyzing the client's perm history and hair is part of the service essential. a. Consult c. Complete b. Connect d. Create Reinforcing the client's satisfaction is part of the service essential. a. Consult c. Complete b. Connect d. Create 6. The client record houses the following information, EXCEPT: a. perm rods used c. processing time b. perm product d. legal information 7. Draping at the beginning of a perm service should include a plastic cape and a. neck strip c. paper towels b, towels d. cotton coil 8. What is applied to a client's hairline prior to the chemical phase of the perm service? a, conditioner c. protective cream STJ b. moisturizer d. neutralizer

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