113.4//NAILS GUEST EXPERIENCE LESSON CHALLENGE Multiple choice, Indicate the correct answer for each question. 1. Communicating with your client prior to and during the nail service will help you avoid misunderstandings and ensure: a. predictable results b. a proper massage c. their friends will give them compliments d. the polish is dried in a timely manner 2. Each of the following is a guideline to follow during the Connect nail service essential EXCEPT: a. build rapport c. explain recommended solutions b. greet client with a firm handshake d. greet client with a pleasant tone of voice 3. Which of the following is a guideline to be followed during the Complete nail service essential? a. meet and greet the client with a firm handshake c. ask specific questions such as, "What type of impression would you like to convey?" b. teach the client how to use a top coat if necessary d. ask questions and look for verbal and nonverbal cues to determine your client's level of satisfaction 4. Ensuring your client's comfort during the service is important during which nail service essential? a. Create c. Connect b. Consult d. Complete 5. In order to determine your client's level of satisfaction look for verbal and nonverbal cues and: a. ask for referrals c. recommend products for purchase b. request feedback d. seek approval from staff members 6. Which is NOT a method used to disinfect tools and equipment? a. heat C. immersion b. spray d. disinfectant wipes 7. To clean metal tools, begin by: a. rinsing with hot water c. immersing in soap and water b. removing debris d. immersing in a disinfectant solution 8. Which of the following items must be discarded after use on a nail service client? a. nail clippers c. cuticle pusher b. glass nail file d. single-use item 9. When nails present a disease or disorder that will not support the requested service, which of the following is NOT a suggested solution? a. create a plan of action once client has seen a physician c. perform requested service b. refer client to a physician d. discuss an alternate service 10. When completing the client record after a nail service, which of the following is NOT necessary to note? a. nail condition c. weather conditions b, skin condition d. services provided