12. Accepting credit for someone else's work is an example of: A. Facilitating change. B. Political savvy. C. Trust-reducing behavior. D. Trust-inducing behavior. 13. Demonstrating conviction courage, compassion and care for the community can: A. Make you vulnerable to your detractors. B. Reduce your capacity to trust others. C. Help build a climate of trust. D. Raise obstacles to constructive interpersonal influence. E. Reduce your capacity to trust others. 14. People are more likely to buy in to an organization's strategy if: A. They participate in defining their role in the strategy. B. The strategy is presented to them by the head of the organization. C. The leaders tell them it's a good thing. D. Compliance is mandated. 15. If people cannot tell what you value and will follow through on, _________ and mistrust will result. A. Nervousness B. Sadness C. Confusion D. Anger 16. Interpersonal influence is best used when: A. Repeating confidential information to others B. "Buy-in" is required C. You are the boss and have the final say D. Dealing with performance and conduct issues