12- an organization recognizes that its current billing system has become a strategic liability and has asked its top manager to oversee development of a new electronic approach to be completed in five years .

Which operational strategy should be undertaken to meet this goal?

A- announcing to the customer base that a new billing system will be installed soon

B- creating new metrics to monitor the output of the current billing system

C- investigating the organizations technology needs so the new billing system is supported

D- changing the vision statement to incorporate the new billing system

13-what is an attribute of a well-stated operational objective?

A- encouraging employees to complete their work to the highest level

B- having a time constraint to prevent work from dragging on

C- including tasks outside the scope of the project to increase productivity

C- being open to broad interpretation so employee creativity is encouraged

14- Which short-term goal addresses a strategic operations decision to increase production technology usage ?

A- using technology in process

B-hiring an information technology consultant

C- identifying areas of technological inefficiencies

D- evaluating technological use by manager

15- a manager of a store wants to be the leader in the group in the region, in order to achieve this goal, the manager must analyze data to determine whether objectives have been met,efficiencies achieved, and goals obtained

Which tool should this manager use for this assessment?

A-customer lifetime value (CLV)

b-Customer acquisition cost (CAC)

C- key performance indicators (KPIs)

d-Revenue growth rate (RGR)

16- a manager is tasked with winning the product review award there years .

Which SMART goal attribute is identified

A- time- bound

B- realistic

C- achievable

D- specific