1.2 Define different perspectives and knowledge of process-flow analysis, process design

solutions, lean system, quality controls, Inventory control system and green systems.

2.1 Apply knowledge and skills to optimize production objective of maximizing profits

using qualitative and quantitative techniques in related areas of operations

management.

CREATIVE THINKING

Quality plays a very vital and important role in any project whether it be a manufacturing or service industry not only to increase market share but also to avoid accidents. At its simplest, quality means meeting the intended purpose. Quality is also known as 'fit for use.' Quality products meet the stated requirements, have tolerable levels of defects, and are consistently produced. In short, quality means accurate (correct) and precise (consistent) results within a project.

Quality improvement is the framework used to systematically improve care. Quality improvement seeks to standardize processes and structure to reduce variation, achieve predictable results, and improve outcomes for patients, healthcare systems, and organizations.

What are different types of Quality through which customer satisfaction and fitness for use can be ensured? (5 Marks