12.

Forecasting techniques are based on the idea that

Selected answer will be automatically saved. For keyboard navigation, press up/down arrow keys to select an answer.

a

The future is related somehow to the past

b

The future can be predicted accurately

c

A wild guess about the future is better than no guess at all

d

Experts with the right tools can know the future with near certainty

13.

Which one of the following is NOT a key area in which action plans should be set?

Selected answer will be automatically saved. For keyboard navigation, press up/down arrow keys to select an answer.

a

Management

b

Capacity utilization

c

Finance

d

Core competencies

18.

The service setting will impact

Selected answer will be automatically saved. For keyboard navigation, press up/down arrow keys to select an answer.

a

Only the guests

b

Only the employees

c

Only the competition

d

None of the above