13. __refers to doing a job without wasting resources. a. Complexity b. Effectiveness c. Pervasiveness d. Efficiency e. Reliability 14. At the level of management, conceptual skills are most important. a. top management b. operational employee c. middle management d. first-line supervisor e. intermediate 15. General Motors sold an auto parts company because profitability was low. The primary environmental dimension considered by GM in selling that COMPANY was a. economic. b. technological c. sociocultural. d. political-legal. e. domestic