13. Which statement is true of the demand management process?

a. It aligns supply and demand throughout the supply chain by creating customer-focused plans of action immediately after an actual purchase is made b. It seeks to minimize the costs of serving multiple types of customers who have variable wants and needs

c. It presents a multi-company, unified response system to the customer whenever concerns are voiced

d. It ensures that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multistage production process

9. Among the types of external integration that companies want to achieve to be able to provide top-level service to their customers, measurement integration reflects the idea that performance assessments should ______.

a. assess the performance of individual parts of the supply chain separately, not the whole chain

b. be transparent and measurable across the borders of different firms and units

c. hold the entire chain accountable for meeting the goals of each entity in the chain

d. recommend the inclusion of more business units to expand the supply chain

3. Which of the following best describes the functioning of the various companies/business units that are part of a world-class, well-integrated supply chain?

a. The customer should be able to distinguish between the companies based on their activities.

b. Multiple entities should work together to perform tasks as a single unified system.

c. All companies must follow a standard documentation process.

d. No company makes sacrifices for the sake of the system as a whole.