13The two cash flow measures that overcome the time value of money problem are:

Select one:

a. NPV and PP.

b. IRR and ARR.

c. NPV and IRR.

d. ARR and PP.

In using the balanced scorecard, which of the four perspectives would most likely apply to the measures of customer response time and quality training and documentation?

Select one:

a. Financial.

b. Customer.

c. Internal operations.

d. Innovation and improvement activities.