14. 16. 18. . Using the sample self-evaluation for the construction industry, design a similar instrument for one of the organizations listed in Exercise 1. Working in a team of three or more people, visit one of the organizations listed in Exercise | and conduct an assessment of their TQM performance using the self-evaluation developed in Exercise 13. . Which of the following criteria are not recommended for performance measures? (a) simple (b) visible (c) should be developed by senior management (d) aligned Which of the following is not a prevention cost? (a) design review (b) final inspection () purchase order review (d) capability study . Which of the following quality improvement strategies is preferred? (a) minimize all quality costs (b) minimize external and internal failure costs and improve productivity (c) reduce failure costs, implement right prevention activities, Reduce appraisal cost where justified (d) maximize appraisal and prevention cost to minimize external and internal failure costs Which of the following methods is not appropriate for presentation? (a) pareto chart (b) trend chart () loss function (d) control chart . Malcolm Baldrige criteria for excellence include all of the following except: (a) leadership (b) product specifications () workforce (d) business results