14. Creating dissatisfaction with the status quo, by sharing data with employees about the organizations competitive environment,
Question:
14. Creating dissatisfaction with the status quo, by sharing data with employees about the organizations competitive environment, can be part of the unfreezing process.
True | |
False |
18. A study by Prosci identified the following area as the most commonly cited area where there was resistance to change.
| Front-line employees |
| Middle level managers |
| All levels equally |
| Senior level managers |
19. According to the ideas presented by Ford and Ford, regarding "Decoding Resistance to Change," all of the following are ways to use the resistance to effect change more productively except _____.
| change the change |
| return to purpose |
| build a community |
| complete the past |
21. When creating a resistance profile things that should be identified include the likely strength and manifestations of resistance.
True | |
False |
22.
According to SHRM, although well over half of major organizational changes may encounter resistance, it may come from only a small number of people.
True | |
False |
25.
Kotter believes that to have successful change, you need to merge the business rationale with the emotional rationale.
True | |
False |
Operations management in the supply chain decisions and cases
ISBN: 978-0077835439
7th edition
Authors: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein