14. Is this statement an accurate assumption for the argument below:

Players who could lose a year of their careers and suffer large financial losses should be allow to play in the upcoming season.

Evidence

The players in the soccer league will lose a year of their careers.

The players will suffer large financial losses.

Conclusion

The players should be allowed to play in the upcoming season.

True

False

15. Select the statement that most accurately describes the role of emotion in communication:

Emotions are present in everyone.

Emotions can strongly influence how an audience reacts to a message.

Emotions pose risks for communication and messages should avoid them.

Emotions are critical to communication because they are more powerful than thoughts.

Emotions usually are not a significant factor in business communication.

16. Select the statement that best states what a writer or speaker should know about using emotion in a message:

How to elicit feelings in the audience that are favorable to his or her purpose

Knowing the audience feelings that might help achieve the purpose

Knowing the audience's feelings about the purpose

All of the above

17. Character is the audience's perception of a speaker or writer.

True

False

18. Select the statement below that best explains how communicators can use character in a message:

Understanding how to move the audience to the desired perception of the speaker or writer

Understanding how to change their character so speakers and writers are perceived the way they want to be

Understanding how superiors perceive the writer or speaker

19. Select the organizer most appropriate for the following informative message:

An intern is preparing a report about the types of customer complaints received over the previous five years, for example, product malfunctions. The intern asks her manager for guidance on the organization of the information that would be most useful for the marketing department. What would the manager say?

Process

Chronology

Hierarchy

Frequency

Level of difficulty