14.) The co-opetition framework compliments the five forces model because a. It includes the positive effects that market participants might have on each others' profitability b. It focuses on the competition of rival firms in the market c. It focuses on the trends in the macro-environmental dimensions d. All of the above e. None of the above 15.) Which is true about technology in relation to strategy? a. Technology is an excellent substitute for strategy. b. Feasible technologies are almost always sensible from a strategic perspective. c. Formulating long-term strategies has become more difficult due to the changing environment, in large part due to disruptive innovations in technology. d. The internet, and other information technologies, should be used for the sake of using them. e. None of the above 16.) Which is NOT a value driver in eBusiness? a. Giving customers more freedom to choose their business relationships b. Lowering costs by improving efficiency c. How new a product or service is d. Producing synergies to enhance traditional product/service offerings e. None of the above (i.e., all of the above are value drivers) 17.) You booked a hotel using a new application called Notels.com (a fictional company). However, there is an issue with the booking and you want to cancel it. You contact Notels.com and they solve your problem very quickly. You are very satisfied with the service interaction. You are satisfied because of which source of differentiation from Notels.com? a. Brand b. Product Range c. Reputation d. Intangible source e. Tangible source