14. What characteristics would be used to evaluate quality for the following products: Ceiling fan, Bathing soap, Toothbrush. 15. Would a quality improvement program based on process control be more appropriate for employee involvement than a system based on traditional production methods? If so, explain why. 16. What effect does employee involvement have on motivation? Explain the effect in terms of motivational theory. 17. What is the impact of low employee retention on an organization's quality? 18. Contrast the benefits of the different types of small groups or teams. Which would be more appropriate for achieving integration across organizational functions or departments? 19. A Deming principle advises to "create conditions that allow employees to have pride in their workmanship." What are these conditions and how can they be implemented? 20. Is customer defections a measure of service quality? If so, how can the measure be used to reduce customer defections